Zip File Requests will take longer to receive. We are actively watching the system.
In the meantime, please rest assured that there is no impact on uploading/downloading files (without zipping) . You can continue to access and use it as usual by visiting https://www.securefirmportal.com/.
Thank you for your patience as we work to address this issue. If you have any questions or concerns, please don’t hesitate to reach out to us.