CPA Site Solutions System Status https://status.cpasitesolutions.com/ 2026-04-11T19:33:47+00:00 CPA Site Solutions System Status Unable to Upgrade Resolved https://status.cpasitesolutions.com/incident/102/ We have identified an issue with the Live Dashboard.

  • Customers attempting to upgrade at this time may be unable to complete the process.

  • Customers who have already completed the upgrade continue to have full access to the Live Dashboard with no disruption.

]]> 2025-08-18T15:30:00+00:00 CPA Site Solutions System Status Zip Files - Resolved https://status.cpasitesolutions.com/incident/101/ Zip File Requests are now running as normal.

Thank you for your patience as we worked to resolve this issue. If you have any questions or concerns, please don’t hesitate to reach out to us.

]]> 2025-02-07T17:17:53+00:00 CPA Site Solutions System Status Zip Files - Delayed https://status.cpasitesolutions.com/incident/100/ Zip File Requests will take longer to receive. We are actively watching the system.

In the meantime, please rest assured that there is no impact on uploading/downloading files (without zipping) . You can continue to access and use it as usual by visiting https://www.securefirmportal.com/.

Thank you for your patience as we work to address this issue. If you have any questions or concerns, please don’t hesitate to reach out to us.

]]> 2025-02-07T15:02:09+00:00 CPA Site Solutions System Status Slowness Resolved https://status.cpasitesolutions.com/incident/99/ Slowness Resolved.

Thank you for your patience and understanding as we worked diligently to address this. If you have any questions or need further assistance, please don’t hesitate to reach out to us.

]]> 2025-01-27T17:05:08+00:00 CPA Site Solutions System Status Slowness https://status.cpasitesolutions.com/incident/97/ We wanted to inform you that we are currently reviewing the reported slowness with your website and have escalated the matter to our IT team for resolution.

In the meantime, please rest assured that there is no impact on your portal. You can continue to access and use it as usual by visiting https://www.securefirmportal.com/.

Thank you for your patience as we work to address this issue. If you have any questions or concerns, please don’t hesitate to reach out to us.

]]> 2025-01-27T15:27:50+00:00 CPA Site Solutions System Status Portal - Zip and Download, File Expirations degraded https://status.cpasitesolutions.com/incident/96/ We have identified an issue with back-end portal services serving multi-file download and file expiration functionality. Requests of these types will be delayed until fully resolved. We apologize for the inconvenience!

]]> 2024-07-02T12:53:00+00:00 CPA Site Solutions System Status Zip Files https://status.cpasitesolutions.com/incident/95/ Zip Files may be delayed

]]> 2024-03-26T19:34:00+00:00 CPA Site Solutions System Status Secure Firm Portal Scheduled Maintenance: 1/27/2024 https://status.cpasitesolutions.com/incident/94/ The Secure Firm Portal will be undergoing scheduled maintenance starting at 9:00pm Eastern Time on Saturday, January 27th. The update is expected to be completed early Sunday morning. We apologize for any inconvenience.

]]> 2024-01-25T21:27:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/92/ We are investigating delays with webmail.

We will provide an update as soon as the cause has been identified.

]]> 2023-11-15T14:28:05+00:00 CPA Site Solutions System Status Fixed https://status.cpasitesolutions.com/incident/91/ Between 7:30pmEST and 9:15pmEST on 3/4/22, we experienced delays with our Client Portal unexpectedly and had to restart our database. Within 7 minutes, the portal was back up and running. We sincerly apologize for this issue. Thank you.

]]> 2022-03-04T12:30:00+00:00 CPA Site Solutions System Status Fixed https://status.cpasitesolutions.com/incident/90/ All phones and systems are operating as normal. Thank you for your patience.

]]> 2022-03-01T14:45:00+00:00 CPA Site Solutions System Status Identified https://status.cpasitesolutions.com/incident/88/ Good morning, The CPA Site Solutions phone system is currently out due to internal issues. If you have any website needs, questions, or concerns, please send us an email. Support Team: support@cpasitesolutions.com Onboarding: onboarding@cpasitesolutions. We will update when our phones are back to normal. Thank you for your patience!

]]> 2022-03-01T14:27:00+00:00 CPA Site Solutions System Status Client Portal Outage, 2.26.22-Fixed https://status.cpasitesolutions.com/incident/87/ Between 5:00amEST and 11:00amEST, we experienced an unexpected outage with the Client Portal due to ongoing maintenance. The issue has been resolved and the Client Portal is operating normally. We sincerely apologize for this disruption during a critical time of the year.

]]> 2022-02-26T15:17:00+00:00 CPA Site Solutions System Status Fixed https://status.cpasitesolutions.com/incident/86/ Between 10:44amET and 11:33amET we experienced a temporary outage with our Secure Client Portal. The issue has been resolved and the Secure Client Portal is operating normally. Thank you for your patience!

]]> 2021-04-22T15:33:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/85/ We are investigating an potential outage with our Secure Firm Portal.

We will provide an update as soon as the cause has been identified. Thank you for your patience!

]]> 2021-04-22T14:45:00+00:00 CPA Site Solutions System Status Fixed https://status.cpasitesolutions.com/incident/84/ Between 6:50amET and 9:50amET, we experienced a publishing error with Site Manager. Our IT team investigated this issue with client sites and the issue is operating normally. Our teams will continue to monitor our software for any further related problems.

]]> 2021-04-08T14:05:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/82/ We are investigating an issue regarding publishing any edits to client websites within Site Manager.

We will provide an update as soon as the cause has been identified.

]]> 2021-04-08T10:50:00+00:00 CPA Site Solutions System Status Fixed https://status.cpasitesolutions.com/incident/81/ Between 11:54am ET and 12:03pm ET, we experienced slowness with our Webmail system. The issue has been resolved and our Webmail system is operating normally. Thank you for your patience.

]]> 2021-03-23T16:03:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/80/ We are investigating an outage with our Webmail system.

We will provide an update as soon as the cause has been identified. Thank you for your patience!

]]> 2021-03-23T15:50:00+00:00 CPA Site Solutions System Status Secure Firm Portal Scheduled Maintenance https://status.cpasitesolutions.com/incident/79/ We will be performing maintenance on the Secure Firm Portal on 3/24/2021, beginning at 12:00am ET. This maintenance period is expected to last 60 minutes.

During this period, you will be unable to access any of the Secure Firm Portal Productivity Tools.

]]> 2021-03-23T15:38:00+00:00 CPA Site Solutions System Status Fixed https://status.cpasitesolutions.com/incident/75/ Between 5:30pmET and 5:52pmET we experienced an outage with the Secure Firm Portal. We have been able to mitigate the issue. The issue has been resolved and the Secure Firm Portal is operating normally.

]]> 2021-03-22T21:52:00+00:00 CPA Site Solutions System Status Identified https://status.cpasitesolutions.com/incident/74/ We have identified the issue causing a service outage on the Secure Firm Portal. We expect to have resolution within 1 hour.

]]> 2021-03-22T21:00:00+00:00 CPA Site Solutions System Status Fixed https://status.cpasitesolutions.com/incident/78/ Between 8:00amET and 9:45am, we experienced an outage with our Inbound Customer Support phone system. We have been able to mitigate the issue, which has been resolved and our phone system is operating normally.

]]> 2021-03-22T14:00:00+00:00 CPA Site Solutions System Status Identified https://status.cpasitesolutions.com/incident/77/ We have identified the issue causing an outage with our Inbound Customer Support phone system. We expect to have resolution within 1 hour.

]]> 2021-03-22T13:00:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/76/ We are investigating an outage with our Inbound Customer Support phone system.

We will provide an update as soon as the cause has been identified.

]]> 2021-03-22T12:00:00+00:00 CPA Site Solutions System Status Portal upload errors https://status.cpasitesolutions.com/incident/73/ We have resolved the issue affecting on Secure Firm Portal file uploads.

]]> 2019-06-18T14:58:00+00:00 CPA Site Solutions System Status Service performance issues https://status.cpasitesolutions.com/incident/70/ Services have been restored.

]]> 2019-01-23T17:37:00+00:00 CPA Site Solutions System Status Phone service outage https://status.cpasitesolutions.com/incident/69/ Phone service has been restored

]]> 2018-12-20T15:00:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/67/ We are investigating a problem with our phone system.

We will provide an update as soon as the cause has been identified.

]]> 2018-11-27T15:56:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/68/ We are investigating a problem with our phone system.

We will provide an update as soon as the cause has been identified.

]]> 2018-11-27T15:56:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/66/ We are currently investigating a problem with our website.

]]> 2018-11-20T19:40:00+00:00 CPA Site Solutions System Status Email Maintenance https://status.cpasitesolutions.com/incident/65/ We will be performing maintenance on Customer Email and the Email Marketing System on November 16th, beginning at 10:00 PM EST. This maintenance period is expected to last 4 hours.

During this period, you will be unable to access customer email via web (Roundcube) or email client or the Email Marketing System.

]]> 2018-11-17T00:37:00+00:00 CPA Site Solutions System Status Secure Email Maintenance https://status.cpasitesolutions.com/incident/60/ SECURE EMAIL CUSTOMERS ONLY - Cisco is performing a scheduled maintenance from 5 PM to 9 PM PDT. During this time SECURE EMAIL will not available. There should be no disruption to your other email systems.

]]> 2018-11-03T23:54:00+00:00 CPA Site Solutions System Status Customer Website Hosting Upgrade https://status.cpasitesolutions.com/incident/59/ We are performing an upgrade of our hosting environment for websites this weekend (Nov 3- 5). Your website may be intermittently unavailable during this time. Please check the status for updates.

]]> 2018-11-02T21:00:00+00:00 CPA Site Solutions System Status Degraded Portal performance https://status.cpasitesolutions.com/incident/57/ Due to heavy load, the Portal is experiencing slow performance and sporadic errors. We are actively working to address the problem.

]]> 2018-10-15T16:34:00+00:00 CPA Site Solutions System Status Some websites unavailable https://status.cpasitesolutions.com/incident/56/ We are investigating problem affecting SSL websites.

We will provide an update as soon as the cause has been identified.

]]> 2018-09-21T13:47:00+00:00 CPA Site Solutions System Status Corporate site unavailable https://status.cpasitesolutions.com/incident/55/ We are investigating a problem with our corporate website.

We will provide an update as soon as the cause has been identified.

]]> 2018-09-21T13:34:00+00:00 CPA Site Solutions System Status Slow website performance https://status.cpasitesolutions.com/incident/54/ Client web servers are experiencing heavy traffic resulting in slow performance.

]]> 2018-09-11T03:16:00+00:00 CPA Site Solutions System Status Customer Websites https://status.cpasitesolutions.com/incident/53/ We are investigating reports of intermittent performance issues affecting customer websites.

]]> 2018-08-22T16:11:00+00:00 CPA Site Solutions System Status Customer web server problem https://status.cpasitesolutions.com/incident/44/ We have identified the problem and are working on restoring service fully.

We will provide an update as soon as the cause has been identified.

]]> 2018-08-06T14:35:00+00:00 CPA Site Solutions System Status Network disruption https://status.cpasitesolutions.com/incident/41/ The issue has been addressed and is being actively monitored.

]]> 2018-07-27T19:13:00+00:00 CPA Site Solutions System Status Identified https://status.cpasitesolutions.com/incident/40/ We are experiencing a slowdown in our web services and are working to restore normal service.

]]> 2018-07-17T18:12:00+00:00 CPA Site Solutions System Status Resolved https://status.cpasitesolutions.com/incident/39/ We are investigating reports of problems logging into Secure Firm Portal.

We will provide an update as soon as the cause has been identified.

]]> 2018-04-24T21:35:00+00:00 CPA Site Solutions System Status Resolved https://status.cpasitesolutions.com/incident/38/ Services have been restored. We are continuing to monitor to ensure things work as expected.

]]> 2018-04-16T15:27:00+00:00 CPA Site Solutions System Status Problem with https sites https://status.cpasitesolutions.com/incident/37/ We are investigating a problem affecting some https sites. Customers and their clients can still access file exchange via https://www.securefirmportal.com

]]> 2018-04-09T13:10:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/36/ We are investigating issues reported with Secure Firm Portal.

We will provide an update as soon as the cause has been identified.

]]> 2018-03-20T16:01:00+00:00 CPA Site Solutions System Status Resolved https://status.cpasitesolutions.com/incident/34/ We are experiencing issues with our phone system due to the Nor'easter that has effected the northeast. We are working with our hosting provider to restore phones as quickly as possible. In the meantime please feel free to email support@cpasitesolutions.com with any questions you may have. We apologize for any inconvenience.

]]> 2018-03-14T17:08:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/33/ We are investigating a problem with our phone system.

We will provide an update as soon as the cause has been identified.

]]> 2018-02-06T21:21:00+00:00 CPA Site Solutions System Status Degraded network performance https://status.cpasitesolutions.com/incident/32/ We are still experiencing degraded network performance affecting our customer websites.

We will continue to monitor and provide updates until resolved.

]]> 2018-02-03T17:27:00+00:00 CPA Site Solutions System Status Website Load issues https://status.cpasitesolutions.com/incident/31/ We are experiencing website loading issues with some portion of our customer websites. We are working with our hosting provider to restore them as quickly as possible. We will provide updates as soon as we them. We apologize for any inconvenience.

]]> 2017-12-27T16:16:00+00:00 CPA Site Solutions System Status Secure Firm Portal https://status.cpasitesolutions.com/incident/29/ We are investigating problems logging into the secure firm portal.

We will provide an update as soon as the cause has been identified.

]]> 2017-10-06T21:10:00+00:00 CPA Site Solutions System Status Partial Webhosting Outage https://status.cpasitesolutions.com/incident/26/ We are currently experiencing issues with a portion of our website hosting platform. We are working to resolve the problem as quickly as possible and we apologize for the inconvenience.

[Update 2017-08-21 4:29PM Eastern] We are continuing to work with our datacenter to restore webhosting service to the portion of our clients affected. We will continue to update as new information becomes available.

[Update 2017-08-22 12:30AM Eastern] All websites are back online. Thank you for your patience.

]]> 2017-08-21T19:31:00+00:00 CPA Site Solutions System Status Secure Firm Portal Scheduled Maintenance https://status.cpasitesolutions.com/incident/25/ This maintenance has been completed.

]]> 2016-11-22T12:00:00+00:00 CPA Site Solutions System Status Secure Firm Portal Scheduled Maintenance https://status.cpasitesolutions.com/incident/24/ We will be performing maintenance on the Secure Firm Portal on November 22, beginning at 6:00am EST. This maintenance period is expected to last 30 minutes.

During this period, you will be unable to access any of the Secure Firm Portal Productivity Tools.

]]> 2016-11-22T10:56:31+00:00 CPA Site Solutions System Status Fixed https://status.cpasitesolutions.com/incident/23/ Between 2016-10-25 and 2016-10-26 we experienced intermittent connectivity affecting our primary web server. At this point the issue has been resolved and our primary web server is operating normally.

Thank you for your patience.

]]> 2016-10-26T20:17:00+00:00 CPA Site Solutions System Status Watching https://status.cpasitesolutions.com/incident/22/ We have completed the maintenance intended to fix the intermittent timeouts occurring on our primary web server. We will continue to monitor the situation to confirm resolution.

]]> 2016-10-26T13:19:00+00:00 CPA Site Solutions System Status Identified https://status.cpasitesolutions.com/incident/21/ Our data center network support team will be performing maintenance on our edge router this evening to resolve this issue. We will provide an update once this maintenance has been completed.

]]> 2016-10-25T20:28:00+00:00 CPA Site Solutions System Status Identified https://status.cpasitesolutions.com/incident/20/ We have identified the issue causing intermittent timeouts on our primary web server. We are working with our data center network support team to implement a fix. We will provide an update as soon as we have an estimated time to resolution.

]]> 2016-10-25T16:59:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/19/ We are investigating intermittent timeouts with our primary web server.

We will provide an update as soon as the cause has been identified.

]]> 2016-10-25T15:35:00+00:00 CPA Site Solutions System Status Fixed https://status.cpasitesolutions.com/incident/18/ Between 2016-10-10 6:30 AM EDT and 2016-10-10 11:30 AM EDT we experienced intermittent DNS resolution affecting corporate sites and a small percentage of our client sites. The issue has been resolved and our systems are operating normally.

]]> 2016-10-10T17:35:06+00:00 CPA Site Solutions System Status Watching https://status.cpasitesolutions.com/incident/17/ At this time service has been restored. We will continue to monitor the situation to confirm resolution.

]]> 2016-10-10T15:56:00+00:00 CPA Site Solutions System Status Identified https://status.cpasitesolutions.com/incident/16/ We have identified the issue causing DNS resolution failures. Service should be restored for most clients at this point.

]]> 2016-10-10T15:43:00+00:00 CPA Site Solutions System Status Investigating https://status.cpasitesolutions.com/incident/15/ We are investigating intermittent issues with DNS resolution and client website loading.

We will provide an update as soon as the cause has been identified.

]]> 2016-10-10T13:33:00+00:00 CPA Site Solutions System Status Secure Firm Portal Scheduled Maintenance https://status.cpasitesolutions.com/incident/14/ As of 1:45am EDT this maintenance has been completed.

]]> 2016-09-21T05:45:00+00:00 CPA Site Solutions System Status Secure Firm Portal Scheduled Maintenance https://status.cpasitesolutions.com/incident/13/ We will be performing maintenance on the Secure Firm Portal on September 21, beginning at 12:00am EDT. This maintenance period is expected to last 2 hours.

During this period, you will be unable to access any of the Secure Firm Portal Productivity Tools.

]]> 2016-09-21T04:00:00+00:00 CPA Site Solutions System Status Secure Firm Portal Scheduled Maintenance https://status.cpasitesolutions.com/incident/10/ As of 6:00am ET this maintenance has been completed.

Thank you for your patience.

]]> 2016-09-08T10:03:00+00:00 CPA Site Solutions System Status Secure Firm Portal Scheduled Maintenance https://status.cpasitesolutions.com/incident/9/ We will be performing maintenance on the Secure Firm Portal on September 8, 2016, beginning at 5:30am ET. This maintenance period is expected to last 30 minutes. During this period, you will be unable to access any of the Secure Firm Portal Productivity Tools.

]]> 2016-09-08T09:30:00+00:00 CPA Site Solutions System Status SiteManager https://status.cpasitesolutions.com/incident/8/ We have restored service for all clients to our SiteManager. Thank you for your patience.

]]> 2016-04-05T18:30:00+00:00 CPA Site Solutions System Status SiteManager https://status.cpasitesolutions.com/incident/7/ We are experiencing intermittent SiteManager service issues affecting a small number of clients. We are working to return service to normal for all clients.

]]> 2016-04-05T11:30:00+00:00 CPA Site Solutions System Status SiteManager https://status.cpasitesolutions.com/incident/5/ SiteManager service functionality has returned to normal. We are continuing to monitor the system for any additional issues.

]]> 2016-04-04T14:30:00+00:00 CPA Site Solutions System Status SiteManager https://status.cpasitesolutions.com/incident/4/ We are currently investigating an outage affecting our SiteManager service. We are working to resolve the issue as quickly as possible.

]]> 2016-04-04T13:30:00+00:00